The allegations made in these complaints are unverified, are not always member of all consumers’ experiences with Earnest, and will get consist of outdated information (about rates, bonus offers, etc.).
Remember that a lender that have a big customers is probable getting a high amount of complaints in comparison to reduced lenders
Lower than we now have included 3 of the very most current grievances (during that creating) the spot where the individual approved show the info.
Expected Earnest once again in order to cancel the loan
“Into Thursday, XX/XX/2022 from the XXXX XXXX, shortly after President Biden revealed debt relief for borrows regarding government beginner financing, student-loan re-finance company Earnest sent an elizabeth-send with a title one improperly advised that the recovery got started used on account. The title see, ” [ My name ], around $ XXXX from inside the given money is fully gone but what concerning others? ” Concerned, individuals seeing so it title get inadvertently re-finance their education loan prior to the debt settlement was used. Plus, your body of your own e-mail claims you to ” the fresh Given [ is ] increasing their attention rates, ” which may build prospective borrowers improperly think that new prices towards its government loans are now being elevated. The newest age-post is actually affixed. Become fair, good disclaimer was at the base, but the whole of one’s age-mail should be mistaken. Furthermore, the brand new disclaimer toward Earnest ‘s website does not mirror the payment suspension through the stop of the year, let-alone through the current tips toward forgiveness. This new screenshot is connected. Check out earnest -> Scholar Debt Re-finance -> Check my rates, or, equivalently, earnest/_/slr-ui/rate-check/get-started Really don’t hold government student education loans, nevertheless concern is serious adequate into CFPB to research and prevent injury to potential individuals. “
“My lender is Earnest. My regular monthly statement should have been released on or about the XXXX ( XX/XX/XXXX should have been the most recent ). They have not sent it. I waited a few days and called in and they said it was a known issue, still no statement. A few days later I received an email from them saying to log in and review my statement, still nothing, so I called in the next day. They promised they were fixing the issue and the statement would be out by the end of the week ( XX/XX/XXXX ) – XXXX XXXX came and went still nothing. They don’t have customer services on the weekends so today- Monday Morning – I called in and they now say they have no ETA on when the statement will be available. It includes a <$>incentive and a lower rate. All they are waiting for is a statement from my current lender Earnest and I can not get it. Whatever their problem is, this is not a reasonable amount of time to wait for my monthly statement.”
“I requested an Earnest account for my tuition at XXXX XXXX. After I requested the loan I found a way to pay for the tuition without the loan. Earnest sent me a notice that the loan was dispersed to XXXX on XX/XX/2022. I asked XXXX if they received the payment and could they return it to Earnest? They did not received payment from Earnest. This was confirmed by XXXX on XX/XX/2022. Earnest stated they had dispersed the loan. XXXX does not have the funds on XX/XX/2022. Earnest will not cancel the loan without the funds being returned. Earnest charged me <$>payment of funds that were not dispersed to XXXX. They stated they could not until the funds were dispersed on XX/XX/2022. XXXX again states no funds received. XX/XX/2022 Second payment is now due on a loan that has not dispersed to XXXX. I can not get the loan cancelled. There is no number for servicing. All correspondence is via email. Some emails go unanswered. Tuition is due in full on XX/XX/2022 and still no dispersement from Earnest. However, both payments are now due. This is impacting my credit and my opening of a loan for a mortgage. I have all billing and email correspondence for reference.”